Customer Service in EMS: Looking for Opportunities in the Muck

Dave C. Oleson
By
on
I recently needed a septic tank pump-out at my home. I pulled up the information for the service company I used last time. I recalled the interaction: pleasant, mostly on time, competitively priced, and did a good job. No brainer. I made the call and scheduled the appointment. The result was no call, no show. Not once, but twice. After calling a second company with no return...

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